mother_daughter_doing_laundry.
hanger_question_mark_icon

FAQs

blue_line

Curious? Not sure if it is for you? Have more questions? See below for some commonly asked questions.

You can also email us with a specific question about your personal or business laundry needs, preferences, or special requests.

Slider

Is wash dry and fold service expensive?

That depends. How much is your time worth? If you have a few extra dollars per month this is the best way to buy your time back. No fibs, it does cost a little more than self-service but without the hassle of sitting around, waiting, folding, etc.

Rewards Program Rules and Conditions

Subject to change or revision without notice.
Effective Date: October 17, 2019

Rewards program rules, terms, and conditions are subject to change without prior notice. Program can be discontinued at any time, without prior notice.

Earning Rewards
Rewards are earned at 0.05 points per one dollar ($1.00) spent. Rewards have no cash value and cannot be converted or exchanged for cash ever.

Conversion
Points are stored value and subject to change in values, terms, and can be revised anytime at our discretion prior to conversion to store credit.

Store Credit
Once a customer requests a conversion of their points to store credit, credits are subject to the rules and regulations set forth in MA General Laws on Gift Cards. While required under law to be available for seven years, we exceed that requirements and do NOT have an expiration date on store credits.

Redemption
Once a customer requests their points be converted to store credit, those credit are used on any outstanding balances. If there are no balances the points will be automatically applied to the balance of any future order balances FIRST. Credit cannot be saved or stored and WILL be applied in full until the store credit is used up. In some cases if the balance of an order is still due after store credit is applied, it is the customers responsibility to pay any remaining balance due by cash or card.

Business Customers
Business customer are not eligible for earning points or store credits.

What type of soaps do you use for wash dry fold service?

We use Tide or Arm and Hammer powdered detergent. We also have Hypoallergenic available by request (no additional charge).

Can you use my own detergent that I bring in/send?

Sure! Bring in or provide the driver with your own preferred soap and we are happy to wash with that for you.

How do you get the handles on the bags?

AHH, yes. That one we are keeping under our hat. But stop by and one of our team members can show you how we do it live.

Do you offer pickup and delivery service?

You bet we do! It is available Mon-Fri from 7am-4pm. You can schedule online or call us to setup a pickup. We can come to your home, business, or office. You can call when you need service or setup weekly, biweekly, or monthly service. You are in control!

Can you wash my large comforters?

Absolutely! We can wash dry and fold and we make sure to add 3-5 golf balls into the dryer to really fluff them up.

Why are comforter not weighed and more expensive?

A very fair question. They require larger machines to wash, and take a ton of time to dry so they cost a lot more than a regular load of laundry. Plus we have to rotate them in the dryer and add golf balls so there is more labor to get that fluffy awesomeness ready for you to snuggle up in.

How do you keep the clothes from wrinkling?

We take your clothes out of the dryer as soon as it stops (what we call a pre-fold). Then hang everything neatly or fold it right away. No wrinkles, no ironing needed.

Do you wash or mix my laundry with other peoples laundry orders?

Ewww. No, never! Your laundry is separated by colors as needed but your items are always only washed with your own items or by itself. We don’t mix laundry or orders together.

Do you offer dry cleaning?

We sure do. You can drop off your dry cleaning in our store or setup a home, business, or office pickup and delivery.

How will I know if my laundry is ready?

We can email, text, or call you when your laundry is done. Just let us know how you prefer to be notified when setting up your account. 

How can I pay for my orders?

We accept MC, Visa, Amex, and Discover for all services. We also accept cash for in-store drop service only. Our drivers cannot accept cash or checks upon delivery. Business checks  are accepted for monthly business accounts only.

Where do my socks go when they disappear?

Our best guess is that they go into a parallel dimension.

What if I need to cancel or change my order?

You can email us at orders@wecleanlaundry.com, call us at 978-683-6058, and can accept text messages at 781-463-5673 (next message response may be delayed depending on system speed). 

Can you do my business laundry on a custom schedule?

Absolutely. We can do any configuration of pickup and drops Mon – Fri. Weekend pickups and delivery is not available at this time.

Do you offer monthly billing options?

Yes, we can send you an email or mail you a paper bill at the end of each month. It would be due in full once you receive it.

Can I put a credit card on file for you to just charge at the end of the month?

We sure can! We can charge your final monthly bill to your credit or debit card and email you a paid copy of the monthly invoice.

Do you have continuity in your business plan?

Great question! We sure do. By having multiple facilities we can shift laundry in the event of an emergency to maintain your service without interruption.

Can you offer laundry services for my employees?

We can. We have a program called Dirty Work that we can setup for your business where we come in on a weekly basis to offer laundry and dry cleaning services to company employees. It can be paid by the employees individually or as a company perk with aggregated billing. Contact us for details.

Our business creates wet towels. Do you weigh items wet or dry?

Items that come in wet are always weighed dry. This is the fairest way to get the most accurate pricing for you. We also offer Towel Rental Services. Contact us for details.

Can you wash in hypoallergenic detergent?

We absolutely can and it is NO extra charge.

Do you offer better pricing for businesses?

We do! Standard price for delivery and pickup is $1.85/lb. But if your business has more than 100lbs per week we drop that to $1.45/lb. Contact us for more details on discounts. We can also offer discounts for even large volumes with contracts on very large bulk accounts. 

Slider