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A. Clean Cloud App is our PCI compliant, secure industry specific Customer Relationship Management system (CRM) that we use to keep track of your orders and take/store your payment card information, personal details, and laundry preferences.
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A. For wash and fold there is a minimum charge of 12lbs for both in-store and home delivery laundry service. There is no min for dry cleaning items.
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A. We are a locally owned and operated business. We have two of our own facilities that allow us to move laundry volume to insure your laundry is done on time and without any interruptions.
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A. Payment is usually by credit card. You can put your credit card on file with our secure online system or pay 1x when you drop off at our store. Online orders for pickup and delivery do require a card on file. Business customers have the option of monthly invoicing my US Mail or email. […]
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A. Not at all! You can signup online or by phone for however you need service. You can do on-demand/as needed, a weekly, bi-weekly, monthly, or other configuration. We can offer customized scheduling for business and personal laundry services. We want to get you service when and where you need us.
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A. We offer personal and commercial wash and fold (or hang) laundry service, home pickup and delivery service for wash and fold, dry cleaning, and business laundry needs. We offer easy online scheduling for all customers as well as a friendly service team ready to answer your questions.
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A. We make it as easy as possible to communicate with us. Go to our Support page and choose the way you want to get in touch with us to make changes or corrections to your orders.
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A. We will text or email you when your laundry is either ready for store pickup, or when it will be on its way back to you. We also notify you when your online order has been accepted into our system. Ever in doubt? No worries, just give a call at 781-245-9794 or 978-683-6058 to […]
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A. Absolutely not. Your laundry is only separated by colors or delicate’s then washed, dried, and folded only with your own items in individual machines. There is no co-mingling of orders or laundry at any time.
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A. Absolutely! We can use whatever you prefer us to use. Please just send enough for your current load(s) as we will not be able to return the container due to potential spilling on your clean laundry.
