A. We will text or email you when your laundry is either ready for store pickup, or when it will be on its way back to you. We also notify you when your online order has been accepted into our system. Ever in doubt? No worries, just give a call at 781-245-9794 or 978-683-6058 to confirm. Prefer email? You can get us at email@example.com for all your questions.