Terms and Conditions
Effective January 2, 2021
Rest assured, we really want you to be happy with our services! In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about Spin Cycle Laundry Co (referred to as "we," "us," "our", or "Spin Cycle, Spin Cycle Laundry Co, or Spin Cycle Laundromats") or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.
Suitability for Laundering
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff or does not meet the conditions above for standard laundering.
We will do everything we can to avoid damaging your laundry. Unfortunately, there are limitations to what we can do. For example, we are unable to check your pockets to see if you have left anything in them. Therefore, we cannot be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we will try but we can’t guarantee that we will find or return it.
All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to damage or further damage of an item.
Cleaning and drying laundry also creates other risks. While we try, we do not guarantee that every garment will be individually examined prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.
We wash all of your own items together as our standard procedure unless you specify an item that needs to be completed separate in your special notes/instructions. While we do our best to avoid this, we also can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching). We DO NOT ever mix your laundry with other customers laundry.
We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result, we cannot be held responsible for any lost laundry; we simply have no efficient way of verifying that we received any particular piece of laundry in the first place.
Rest assured though; we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded.
If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.
Should there be a situation where your laundry cannot be located or we damaged an items and accept responsibility we offer a claim process to insure fairness to both our customers as well as us.
Our claims process & policy is;
1. To be considered for reimbursement, any lost/missing/damaged items must be reported within (7) seven days of your order being delivered. If a damaged item is reported after seven days, we will not be liable for the damaged item.
2. Spin Cycle Laundry Co calculates reimbursement by taking the value provided and reimbursing at a blanket depreciation rate of 50% of replacement cost of each item up to a maximum of (10) ten times the cost of the original order price.
3. If an item was purchased within 60 days prior to the order date and proof of purchase is provided, we will reimburse 100% of the value up to a maximum of (10) times the original order price.
4. If proof of purchase or replacement value documentation is not or cannot be provided for any item, the customer will only be considered for a Spin Cycle Laundromats store credit, up to $75.
5. Reimbursements may be provided in credits, refunds, or cash payouts (check) and will be determined by Spin Cycle Laundry Co.
6. All claim forms must be submitted via email to firstname.lastname@example.org or U.S. Mail to PO Box 293 Middleton, MA 01949 in order to be considered. CLICK HERE to download a pdf claims form.
Dry Cleaning Terms
Please be sure to label and separate dry clean only items from wash and fold items and clearly mark that bag. Spin Cycle Laundry Co will inventory all dry cleaning items once they arrive at the facility to be cleaned. This inventory is final, and we will track your items carefully to return them to you. However, in the event of loss or damage of dry cleaned items, we will reimburse up to 50% of the replacement cost of any item, with a max claim amount not to exceed
ten (10) times the total cost of the original order amount. A claim must be submitted and proof of purchase or verification of a replacement cost must be provided. We reserve the right, at our own discretion to deny a claim if we suspect fraud or abuse of the claims reimbursement process.
As with our standard laundry process, Spin Cycle Laundry Co cannot be responsible for wear and tear resulting from cleaning, for very delicate items such as buttons or sequins, or for clothing missing proper care labels.
"Extras" will be charged at the discretion of the dry cleaner, in order to process your garment the best way possible. These charges will be added to your final invoice. Items such as leather require longer turnaround times and could take up to two weeks to be returned.
General Terms for All Services:
Scheduling, Minimums, and Payments
You can schedule your appointment through our website at https://wecleanlaundry.com, or you can call our customer service department at 978-683-6058 or 781-245-9794. We require at least 24 hours’ notice for pickup appointments or cancellations.
If you no longer want our service, simply let us know and we will cancel it at no additional charge. Although we truly hope you are satisfied with our services, once we have laundered your clothes, we cannot offer a refund.
To make life simpler, we do round to the nearest pound when weighing your laundry to determine if you have met the required minimum weight. Our weight determinations are final and subject to the minimum charge of (12) twelve pounds at $1.85 per lb or $22.20. Of course, we don't anticipate having any problems with our customers refusing to pay, but just in case, we reserve the right to hold your laundry until we are paid in full.
Pickup and Delivery Scheduling
We always do our best to pick-up your laundry at the agreed upon time frame. However, we cannot be held responsible if we are late for unforeseen circumstances. Similarly, we hope that you will strive to be on-time for our deliveries. If you do miss a pick-up or delivery, we will work with you to reschedule but we cannot guarantee the driver will be able to return that same day.
If we are coming to your house for a delivery and you have additional dirty laundry that you would like to be picked up, no problem! Just give it to the driver and they will take care of the rest.
Unattended Pickup and Delivery
If you request that we leave your laundry unattended (e.g., on your porch, in a hallway, or in your foyer) or with a third party (e.g., with a doorman or a neighbor), we are not responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.
We use Arm & Hammer and/or Tide detergents for all our wash and fold laundry services. We also provide a Hypoallergenic detergent option which may be Arm & Hammer or ALL Sensitive. However, we do wash clothes in shared washing machines where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be hypoallergenic, may not be completely rinsed out of these washing machines.
As our business changes, we may want to modify some of terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.
Reservation of Rights
All rights not expressly granted herein are reserved to Token Multi Services Corp DBA Spin Cycle Laundromats and/or Spin Cycle Laundry Co.
Standard Text Messaging rates may be applied by your individual carrier and are the consumers responsibility. Opt out can be done by phone, email, or voicemail request. Social Media requests CANNOT BE HONORED for opt out requests or to request pickups or delivery services.