Service Terms / App Use Policy
Effective January 15, 2023
Rest assured, we really want you to be happy with our services! In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about Token Multi Services Corp DBA WeCleanLaundry.com (referred to as “we,” “us,” “our”, “the service”, or “WeCleanLaundry.com, WeCleanLaundry”) or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.
Suitability for Laundering and/or Dry Cleaning;
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. Dry cleaning will be completed using solvents, steam, or other methods to clean “dry clean only” items. We cannot be responsible for any damage to clothing that is not suitable for these industry standard cleaning processes. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff or does not meet the conditions above for standard laundering or dry cleaning.
We will do everything we can to avoid damaging your items. Unfortunately, there are limitations to what we can do. For example, we are unable to check your pockets to see if you have left anything in them. Therefore, we cannot be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we will try but we can’t guarantee that we will find or return it. All processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of items, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular item if we think it will lead to damage or further damage of an item. Prohibited items include shoes, sneakers, and pillows. Cleaning and drying laundry also creates other risks. While we do our best to avoid this, we also can’t be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching).
We inventory every piece of dry cleaning you give us. Unfortunately, it is cost-prohibitive for us to do so for laundry items. As a result, we cannot be held responsible for any lost laundry; we simply have no efficient way of verifying that we received any particular piece of laundry in the first place. Rest assured though; we carefully track your dry clean only clothes. If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early. Claims Process Should there be a situation where your laundry cannot be located or we damaged an items and accept responsibility we offer a claim process to insure fairness to both our customers as well as us.
Our claims process & policy is;
1. To be considered for reimbursement, any lost/missing/damaged items must be reported within (7) seven days of your order being delivered. If a damaged item is reported after seven days, we will not be liable for the damaged item.
2. WeCleanLaundry.com calculates reimbursement by taking the value provided and reimbursing at a blanket depreciation rate of 50% of replacement cost of each item up to a maximum of (10) ten times the cost of the original order price.
3. If an item was purchased within 60 days prior to the order date and proof of purchase is provided, we will reimburse 100% of the value up to a maximum of (10) times the original order price.
4. If proof of purchase or replacement value documentation is not or cannot be provided for any item, the customer will only be considered for a store credit, up to $75.
5. Reimbursements may be provided in credits, refunds, or cash payouts (check issued) and will be determined by us.
6. All claim forms must be submitted via email to email@example.com or U.S. Mail to PO Box 293 Middleton, MA 01949 in order to be considered. Claim forms can be obtained online at wecleanlaundry.com.
Dry Cleaning Terms Please be sure to label and separate dry clean only items from wash and fold items and clearly mark that bag. We will inventory all dry cleaning items once they arrive at the facility to be cleaned. This inventory is final, and we will track your items carefully to return them to you. However, in the event of loss or damage of dry cleaned items, we will reimburse up to 50% of the replacement cost of any item, with a max claim amount not to exceed ten (10) times the total cost of the original order amount. A claim must be submitted and proof of purchase or verification of a replacement cost must be provided.
We reserve the right, at our own discretion to deny a claim if we suspect fraud or abuse of the claims reimbursement process. As with our standard process, we cannot be held responsible for wear and tear resulting from cleaning, for very delicate items such as buttons or sequins, or for clothing missing proper care labels. “Extras” will be charged at our discretion, in order to process your garment the best way possible. These charges will be added to your final invoice. Items such as leather require longer turnaround times and could take up to two weeks to be returned.
General Terms for All Services;
All items must be picked up within (7) days of notification that your order is completed. Orders left over 30 days will be donated to local charities.
Scheduling, Minimums, and Payments
Some orders and items may be subject to minimum charges. See our price list for details.
Although we truly hope you are satisfied with our services, once we have cleaned your clothes, we cannot offer a refund. LAUNDRY ORDERS: Our weight determinations are final and subject to the minimum charges as specified on our pricing disclosure pages. DRY CLEANING: Your items are counted at drop when received in our processing facility or retail store. You agree to our count as a condition of using our service.
Of course, we don’t anticipate having any problems with our customers refusing to pay, but just in case, we reserve the right to hold your items until we are paid in full.
As our business changes, we may modify the terms of this agreement without prior notice. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.
Reservation of Rights; All rights not expressly granted herein are reserved to Token Multi Services Corp. DBA WeCleanLaundry.com.
Standard Text/SMS Messaging rates may be applied by your individual carrier and are the consumers responsibility. Opt out can be done by phone, email, or voicemail request. Social Media requests CANNOT BE HONORED for opt out requests or to request service.
Rewards points prior to being awarded as store credit, and their terms and conditions are subject to revision and change without notice. These terms are also available on our website at www.wecleanlaundry.com